Refund policy

Exchange, Returns & Refund Policy

We want every customer to receive the correct product in good condition.

Exchanges

We accept exchanges. If you ordered the wrong item, selected the wrong model, or would like to exchange your case for another available design, please contact us at support@luxurydesignercase.shop with your order number.

Exchange requests must be approved by our support team before sending anything back. Items must be unused, undamaged, and in their original condition.

Returns

Because our products are selected and shipped according to each customer’s order, we do not accept returns for change of mind outside any legal rights that may apply to your location.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We will review the case and offer a suitable solution, such as an exchange, replacement, or refund where appropriate.

EU Customers

If you are located in the European Union, you may have a legal right to withdraw from an online purchase within 14 days after receiving your order, unless an exception applies. To request this, contact us at support@luxurydesignercase.shop before sending any item back.

Refunds

Approved refunds may take up to 10 days to appear on your original payment method, depending on your bank or payment provider.

Cancellation Policy

You may request to cancel your order within 1 day after placing it.

To request a cancellation, email us at support@luxurydesignercase.shop with your order number as soon as possible.

If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may contact us about exchange options after delivery.